Returns & Exchanges

At UrbanStems, we want your home to bloom with joy, which is why we offer a 100% Happiness Guarantee on all our floral arrangements and plants. If your order arrives damaged or doesn't meet your expectations, please contact us within 48 hours for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take a clear photograph of the flowers or plant within 2 days of delivery to help us understand the condition of your order.

• 2.
  Contact Support

  Send an email to our Care Team with your order number and the photos attached to initiate your claim.

• 3.
  Assessment

  Our floral experts will review your request within 24 hours to determine the best solution, whether it be a fresh replacement or a full refund.

• 4.
  Resolution

  Once approved, your replacement bouquet will be prioritized for the next available delivery date or your credit will be issued immediately.